Privacy Policy

At Vexor, we are committed to protecting your privacy and safeguarding your personal information in accordance with the Protection of Personal Information Act, 2013 (POPIA), and other applicable laws. This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you use our website, products, and services.

By accessing our website or using our services, you acknowledge that you have read and understood this Privacy Policy and consent to the processing of your personal information as described herein.

1. Information We Collect

To provide our services, we may collect and process the following categories of information:

1.1 Personal Information

• Full name
• Email address
• Telephone number
• Physical or billing address
• Company details (where applicable)
• Identity or verification information where required
• Payment and billing information

1.2 Domain Registration Information

Where domain registration services are requested, we may collect and process information required by accredited registrars and registry operators, including registrant, administrative, billing, and technical contact details.

1.3 Technical Information

We may automatically collect technical and usage information, including:

• IP addresses
• Browser type and version
• Device information
• Website access logs
• Service usage statistics
• Diagnostic and performance information

1.4 Support Information

Information submitted through support tickets, emails, live chat, or other communications may be stored and processed to provide assistance and improve our services.

2. Purpose of Processing

We process personal information for the following purposes:

• Providing, maintaining, and supporting hosting, email, domain, and related services.
• Processing payments and managing billing.
• Verifying client identity and preventing fraud.
• Registering, renewing, and managing domain names.
• Monitoring service performance and security.
• Communicating important service notifications, invoices, renewals, and support updates.
• Complying with legal, regulatory, and contractual obligations.
• Investigating abuse, security incidents, or violations of our policies.

We will only process personal information where there is a lawful basis to do so.

3. Sharing and Disclosure of Information

Vexor does not sell, rent, or trade personal information to third parties.

We may share information with:

3.1 Service Providers

Trusted suppliers, contractors, infrastructure providers, and technology partners where necessary to deliver our services.

3.2 Domain Registrars and Registries

Accredited registrars and registry operators for domain registration, transfer, renewal, and management purposes.

3.3 Payment Processors

Authorized payment providers responsible for processing transactions securely.

3.4 Legal and Regulatory Authorities

Government agencies, law enforcement bodies, courts, regulators, or other authorized entities where disclosure is required by law or necessary to protect our legal rights.

4. Data Security

Vexor implements reasonable technical and organizational security measures to protect personal information against unauthorized access, disclosure, alteration, destruction, or misuse.

These measures may include:

• Secure authentication systems
• Access controls
• Encryption technologies where appropriate
• Monitoring and logging systems
• Regular security updates and maintenance

While we take reasonable precautions, no system or method of electronic transmission can be guaranteed to be completely secure.

5. Account and Service Security

Clients are responsible for:

• Maintaining the confidentiality of account credentials.
• Securing devices used to access services.
• Using strong passwords and multi-factor authentication where available.
• Ensuring that hosted content and applications are secure and up to date.

Where a security incident affects our infrastructure or other clients, Vexor may investigate account activity and take appropriate measures to protect its systems.

6. Cookies and Website Analytics

Our website may use cookies and similar technologies to:

• Improve website functionality.
• Remember user preferences.
• Analyze website traffic and performance.
• Enhance user experience.

Users may configure their browser settings to refuse cookies; however, certain website functionality may be affected.

7. Data Retention

We retain personal information only for as long as necessary to:

• Provide services.
• Fulfil contractual obligations.
• Meet legal, accounting, tax, and regulatory requirements.
• Resolve disputes and enforce agreements.

When information is no longer required, it will be securely deleted, anonymized, or destroyed in accordance with applicable laws.

Support tickets, billing records, and account information may be retained for legitimate business and legal purposes after service termination.

8. Email Communications

Vexor may send service-related communications, including:

• Account notifications
• Billing notices
• Renewal reminders
• Security alerts
• Maintenance and downtime notifications

These communications are considered necessary for service delivery and may not be opted out of while services remain active.

Marketing communications, where applicable, may be declined or unsubscribed from at any time.

9. International Data Transfers

Where necessary to provide services, personal information may be processed or stored in data centres located outside South Africa.

Vexor will take reasonable steps to ensure that any international transfer of personal information complies with applicable privacy laws and provides an appropriate level of protection.

10. Your Rights Under POPIA

Subject to applicable legal limitations, you have the right to:

• Request access to personal information we hold about you.
• Request correction of inaccurate or incomplete information.
• Request deletion of information where legally permissible.
• Object to certain processing activities.
• Withdraw consent where processing is based on consent.
• Lodge a complaint with the Information Regulator of South Africa.

Requests relating to personal information may be submitted using the contact details below.

11. Third-Party Services

Our services may integrate with or link to third-party websites, platforms, registrars, payment processors, or software providers.

Vexor is not responsible for the privacy practices, policies, or content of third-party services, and users should review the relevant privacy policies of those providers.

12. Children’s Privacy

Vexor’s services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors without appropriate legal consent.

13. Changes to This Privacy Policy

Vexor reserves the right to amend this Privacy Policy at any time.

Updated versions will be published on our website and become effective upon publication. Continued use of our services following any update constitutes acceptance of the revised Privacy Policy.

14. Contact Information

If you have any questions regarding this Privacy Policy or the processing of your personal information, please contact:

Vexor
Email: support@vexor.co.za
Website: https://vexor.co.za

You may also contact South Africa’s Information Regulator if you believe your rights under POPIA have been infringed.